AI Transparency
AI & Data Usage
Our commitment to transparent, responsible, and ethical use of artificial intelligence.
Last updated: December 1, 2024
Our AI Principles
Human-Centric AI
Our AI systems are designed to augment human capabilities, not replace them. We believe in keeping humans in the loop for critical decisions.
Transparency
We are committed to being transparent about how our AI systems work, what data they use, and how decisions are made.
Privacy by Design
Privacy considerations are built into our AI systems from the ground up, not added as an afterthought.
Security First
We implement robust security measures to protect data used in AI processing and prevent unauthorized access.
How We Use AI
AI-Native GTM Growth Systems
We build and operate AI-native GTM growth systems that analyze go-to-market patterns, optimize workflows, and provide actionable insights for growth teams. AI models process aggregated and anonymized business data to identify trends and opportunities.
Managed Workflows and Agents
Our systems combine governed workflows, agents, and knowledge to execute repeatable go-to-market work. Human judgment is retained for decisions that carry consequence, with the AI assisting rather than dictating outcomes.
Continuous Operation
Our managed systems capture what happened in each cycle, validate what mattered, and carry useful learning into the next decision, improving performance over time.
Data Used in AI Processing
Business Data
We process business metrics, go-to-market data, and operational information provided by customers to configure and improve our AI systems. This data is aggregated and anonymized before being used for model training.
User Interactions
Interactions with our platform may be used to improve AI recommendations and user experience. This includes feature usage patterns and feedback provided through our interfaces.
Third-Party Data
We may incorporate publicly available data and licensed datasets to enhance our AI capabilities. All third-party data usage complies with applicable laws and licensing agreements.
What We Don't Use
We never use personal communications, private customer data without consent, or any data that would violate privacy expectations. Customer data is never shared with competitors.
Data Protection Measures
Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols. AI processing occurs in secure, isolated environments.
Access Controls
Strict access controls limit who can access data used in AI processing. All access is logged and audited regularly.
Data Minimization
We collect and process only the data necessary for the intended AI functionality. Unnecessary data is not collected or is promptly deleted.
Anonymization
Before data is used for model training, it undergoes anonymization processes to remove personally identifiable information.
Model Training & Improvement
Training Process
Our AI models are trained on diverse, representative datasets to ensure fairness and accuracy. We regularly audit our training data for bias and quality.
Continuous Improvement
We continuously improve our AI systems based on performance metrics and user feedback. Updates are thoroughly tested before deployment.
Opt-Out Options
Customers can opt out of having their data used for model training while still using our services. Contact us to manage your preferences.
Model Governance
We maintain documentation of model versions, training data, and performance metrics. Our AI governance framework ensures responsible development and deployment.
AI Decision Making
Explainability
We design our AI systems to provide explanations for their recommendations and decisions. Users can understand why the AI made specific suggestions.
Human Override
Users always have the ability to override AI recommendations. Our systems are designed to assist, not dictate, business decisions.
Bias Mitigation
We actively work to identify and mitigate bias in our AI systems. Regular audits and testing help ensure fair outcomes across different user groups.
Accuracy Monitoring
We continuously monitor AI accuracy and performance. When issues are detected, we promptly investigate and implement corrections.
Your Rights Regarding AI Processing
Access: You can request information about how your data is used in AI processing.
Correction: You can request corrections to data that affects AI outputs.
Opt-Out: You can opt out of AI-powered features while continuing to use basic services.
Explanation: You can request explanations for AI-generated recommendations that affect you.
Human Review: You can request human review of significant AI-assisted decisions.
Questions About Our AI?
We welcome questions about our AI practices and are committed to transparency. Contact our AI governance team:
Email: ai-ethics@gigarev.com
For data requests: privacy@gigarev.com
Changes to This Policy
As AI technology evolves, we may update this policy to reflect new capabilities and practices. We will notify users of significant changes and maintain version history for transparency. We encourage you to review this policy periodically to stay informed about how we use AI in our services.